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Frequently Asked Questions

Pre-Sale Questions

Can I print my certificate once I pass the final exam?

Once you have passed the final exam, you will receive an electronic certificate of attendance which you are welcome to print out. If you would like NVLSP to mail you or your employer an official Certificate of Attendance, we are happy to do so for $7.00. Please contact us at publications@nvlsp.org if you are interested in a hard copy of your certificate.

Is this course CLE approved?

No. Currently, NVLSP cannot offer CLE credit for the Online Basic Training Course. However, the Basic Training Course is an educational resource that provides a comprehensive overview of the basics of veterans’ benefits. It serves well as a starting point for new hires, a veteran or family member, or anyone wanting to learn more about veterans’ law.

How long will I have access to the Online Basic Training Course after I purchase it?

After your purchase the course, you will have 6 months to review the course and complete the test.

Why do I need separate account for the Basic Training Course?

Since the Basic Training Course involves an online testing component, it is required that all participants have a separate Account and log-in. If you purchase other products/resources from us, in addition to the Basic Training Course, you will have to create two different accounts.

What happens if I don't pass the exam? Can I retake it? How many times?

If you don’t pass the exam, we will allow you one re-entry into the course in order to retake the test. However, we would encourage you read each chapter more than once, before you retake the test, as you will only be allowed to retake it once (exceptions may apply, but please contact us.)

What is the minimum score to pass the final exam?

The minimum passing score for the Basic Training Course is 70%

Do I have to take the course all at once? Is it a timed test?

No. Once you have purchased the Basic Training Course, you are welcome to revisit it, as many times as needed in the 6 months you are allotted from time of purchase. The test is not timed and can be accessed any time with the 6 month period.

If I cannot finish the course within 6 months, do I have to purchase the course again?

No. However, if you cannot finish the course within the time allowed (6 months from the date of purchase), you should contact our publications department for immediate assistance at publications@nvlsp.org or (202) 265-8305, ext. 104.

If I purchase the online BTC course, and find I am no longer interested in completing the course, can I get a refund – or can I pass it on to a friend or colleague?

If you are no longer interested in completing our online course after purchasing it, please do not share your login information with others. Instead, you should call or email our publications department for immediate assistance.

Do you update the Online Basic Training Course?

Yes, NVLSP updates the Basic Training Course as new pertinent information becomes available.

If I purchase the course for a person who is incarcerated, how do they access/complete the online course?

The Online Basic Training Course requires regular access to a computer and internet access, so please check with institution policies.

If I decide to purchase the course, will you accept payment in two or more installments?

NVLSP requires payment in full at the time of purchase.

Post-Sale Questions

What if I forget or want to change my password?

If you forget the password to your account or wish to change/reset it please do so by clicking on the Forgot Password link on the “My Account Page”. NVLSP does not have access to Account passwords. safe place.

How can I re-access the course and/or final exam and can I save my progress as I go?

To re-enter the Basic Training Course, you should return to the course website at www.nvlspbasictrainingcourse.com & re-enter your username/password. To re-enter the final exam, you should return to the test login page, and re-enter your username/password. The response about saving progress will depend on the new website, but our goal is to have a customer be able to bookmark and/or save where they left off in both materials and test.

If I want a duplicate copy of my certificate, will I have to pay for a duplicate? If yes, what is the cost?

NVLSP is happy to issue duplicate copies of Certificates of Attendance for $7.00. If you would like a duplicate COA please contact us at publications@nvlsp.org

Can I share the course with a friend or colleague?

No, each purchase is valid for one person and only one Certificate of Attendance will be issued. If you know anyone who is interested in the online course, please refer them to our website or have them contact us at publications@nvlsp.org.

How do I get a duplicate confirmation of my purchase(s)?

You should contact our publications department for immediate assistance at publications@nvlsp.org

How do I get a copy of the test results to determine what I answered correctly/incorrectly?

After you have completed the Final Exam, you will be given the option to review all of the questions and the correct answers.

Do I have to take the course all at once? Is it a timed test?

No. Once you have purchased the Basic Training Course, you are welcome to revisit it, as many times as needed in the 6 month you are allotted from time of purchase. The test is not timed and can be accessed any time within the 6 month period.

How do I cancel my enrollment?

Please contact us at publications@nvlsp.org if you have enrollment issues.

Who do I contact to suggest changes to improve or update your course material?

We appreciate your feedback and are always looking for ways to improve our courses. If you have any suggestions for the course, please email them to publications@nvlsp.org